Trent A. Deines

1230 Sandpiper Drive, Colorado Springs, CO  80916

(719) 357-8234

trent.deines@gmail.com

Summary

Looking for entry level programming or mid-level technical support position.

Computer skills

Programming Languages

·           Proficient in: Microsoft Visual Studio utilizing C#, C#.NET, ASP.NET, and C++. Also Visual Basic for Applications and PHP

·           Familiar with: Microsoft Visual Basic, Visual Basic Scripting, Android Development for mobile apps

Software

·           Database: MySQL Server and Microsoft Access

·           Platforms: Windows 95/98, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows Server 2003, Windows Server 2008, Linux Mint 6/7/10/11/12, Ubuntu Server 12, Ubuntu Desktop 12

·           Programming: Visual Studio 2005, Visual Studio 2008, Visual Studio 2010, Visual Studio 2013

·           Ticketing Systems: Remedy, OVSD, OVSC

·           Other: Asterisk, FreePBX

Company Support

·           Active Directory – Supporting upwards of 10,000 end user accounts, adding / removing / modifying accounts, resetting passwords

·           Desktop Support – Large corporation support on inbound technical call center

·           Outlook – using versions 2000 / 2003 / 2007 / 2010 / 2013 for large scale corporation

Experience

TecnoTrec

·           Provide technical support for customers

·           Repair hardware issues

·           Virus / Malware / Spyware removal

·           Antivirus sales

·           Complete term based system maintenance contracts

·           Complete billing statements for customer work completed

·           Supporting about 20 clients

2009 - Current

Kinder Morgan / SNI

·           Handle Point-To-Point checks as needed

·           Created internal website in .NET framework to automate running of reporting tools as well as allow ‘On Demand’ run of reports as needed

·           Develop tools to assist Management Team in ways to simplify pipeline overview and reporting

·           Created workload reporting for specific group to detail employee shortage / workload overhead

·           Develop reporting applications in VBA, .NET, SQL, SSRS, Excel

2013-2014

DGS (2 month contract)

·           Linux Server Admin

·           Asterisk Server Admin (VoiP PBX)

·           VPS Admin

·           Technical Support provided to entire company structure

·           WordPress Assistance provided to programming team

·           Programming team support (JavaScript, C#, WordPress, PHP)

2013-2013

USA Cycling (2 month contract)

Temporary Contractor

·           Develop VBA Application to simplify racing events

·           Correct Pre-Existing code issues

·           Make application submit results to website automatically

·           Make application download and store information from database

2013-2013

Technical Support Representative

TeleNetwork / CenturyLink Contractor

·           Work-At-Home Technical Support

·           Assist inbound callers with DSL service related issues

·           Track tickets for dispatch through Remedy

·           Training / Mentoring new hires

2010-2013

Customer Service Representative

AT&T Wireless

·           Answer inbound calls to assist with changes to wireless accounts

·           Assist customers with questions or concerns

·           Adjust bills as applicable, adding features or making changes to cell phone account

2010-2010

Helpdesk Team Lead

HP / Volt

·           Program and maintain internal trending and tracking website using C# under the .NET platform, and Microsoft Access for the database

·           Continue improving website to consistently and accurately report data

·           Add reports to website as needed to make reporting more efficient to perform

·           Monitor Avaya CMS and track agent and call trends

·           Maintain website security by implementing self-designed security code into each new page

·           Adjust agent scheduled shift times, breaks, and lunches to properly cover call volume while minimizing over staffing based on trended and forecast call volumes

·           Answer incoming calls as needed

 

2005-2009

Education

Colorado Technical University

In Progress

Colorado Springs, Colorado

·           B.S., Computer System Security

Pine Ridge High School

Chadron, Nebraska

·           High School Diploma, GED, and Clerical Trade Certificate

2001